Ticketing
Ziqme Helpdesk
Files and updates tickets through your existing templates, routing, and SLA rules.
Planned — in development
What Ziqme Voice will do
The full planned capability set. None of it is purchasable yet; each item ships only once it works on real calls.
AI call reception
Answers inbound calls, greets the caller, classifies what they need, and answers approved questions from your knowledge base.
German and English
Notice, greeting, conversation, and confirmation all stay in the language chosen for that number. More languages follow per market.
Hours, departments, transfers
Weekly hours, holidays, and out-of-hours rules per number, with blind or warm transfer and a callback fallback.
Conversational ticket intake
Fills your existing ticket template by asking only for missing fields, continues an open ticket instead of duplicating it.
Appointment booking
Reads live calendar availability, re-checks the slot before confirming, and books idempotently.
Call record and summary
Transcript, summary, disposition, linked tickets and bookings, and the usage the call consumed.
Also planned
New phone numbers
Provision a number through a verified carrier where market rules allow, or set one up with operator help.
Keep your existing number
Forward your current reception line to Ziqme — always, after hours, or only when nobody picks up.
SIP trunk and PBX
Route through a standards-compliant system you already operate, certified by tested profile rather than by brand name.
Recording and consent
Decide per tenant and per country whether calls are recorded, announced, or require explicit consent.
Call analytics
Answer rate, deflection, transfers, latency, and knowledge gaps — filtered by number, department, and language.
Spend and concurrency limits
Hard per-tenant caps on concurrent calls, call length, and spend, with an operator kill switch.
Works with the rest of Ziqme
One conversation platform, now on the phone
Voice does not bring its own CRM, knowledge base, or automation engine. It uses the ones you already run in Ziqme.
Knowledge
Ziqme Knowledge
Answers spoken questions from the same approved articles your help center serves.
Automation
Ziqme Flow
Calls become workflow triggers, so follow-ups and escalations run the way they already do.
Where it helps
The calls you would rather not lose
Reception, out-of-hours cover, and repetitive questions — handled without adding headcount.
Reception and triage
Greet the caller, work out what they need, and put them in the right place the first time.
- No call goes to an empty desk
- Callers reach the right department sooner
- Every call leaves a record
Out-of-hours cover
Answer, book, or take a message overnight and at weekends, following the rules you set per number.
- A staffed-sounding line without a night shift
- Bookings and tickets keep arriving
- Real emergencies still reach a person
Repetitive questions
Opening times, order status, how-to questions — answered from your knowledge base instead of a queue.
- Routine questions stop reaching agents
- Answers stay consistent with your articles
- Unresolved calls still become tickets
How it differs
Not an IVR, and not a carrier
Phone menus make callers do the routing. Ziqme Voice listens, understands, and acts inside the helpdesk you already use.
CapabilityZiqme VoiceLegacy tools
Understanding the caller
Natural speech in German and English, with intent and confidence recorded
Press 1 for sales, press 2 for support
What happens after the call
A ticket, booking, or lead in your existing system, with transcript and summary
A voicemail somebody has to listen to and retype
Who owns the phone line
Your carrier or PBX — Ziqme adds the AI layer on top
Locked to one vendor's phone platform
Built for calls you are legally responsible for
Recording, consent, and retention are configured per country and per tenant, and callers are told they are speaking to an AI before anything is processed.
- Per-tenant recording modes: off, notice, or explicit consent
- Transcripts, recordings, and metadata each expire on their own schedule
- EU data residency is enforced and fails closed when it cannot be guaranteed
Nothing here is available yet
Join the early-access list and we will contact you when Ziqme Voice can take a real call.