Reception and triage
Greet the caller, work out what they need, and put them in the right place the first time.
- No call goes to an empty desk
- Callers reach the right department sooner
- Every call leaves a record
Ziqme Voice
The calls you would rather not lose
Reception, out-of-hours cover, and repetitive questions — handled without adding headcount.
Out-of-hours cover
Answer, book, or take a message overnight and at weekends, following the rules you set per number.
- A staffed-sounding line without a night shift
- Bookings and tickets keep arriving
- Real emergencies still reach a person
Repetitive questions
Opening times, order status, how-to questions — answered from your knowledge base instead of a queue.
- Routine questions stop reaching agents
- Answers stay consistent with your articles
- Unresolved calls still become tickets
Early access
No customer stories yet
Ziqme Voice is still in development. We will publish real quotes once real customers have used it.