Ziqme Voice

Route by department, hours, and intent

Business hours, holidays, departments, and escalation rules decide where a call goes. Transfers carry the context collected so far, so nobody asks the caller to repeat themselves.

Routing and transfer

Proof points

  • Weekly hours, holidays, and per-number out-of-hours rules
  • Blind and warm transfer, with callback and voicemail fallback
  • The receiving agent sees intent, summary, and linked records first

How it works

  1. 1Match the call against hours and department rules
  2. 2Offer the transfer with context attached
  3. 3Fall back to a callback or a ticket if nobody answers

Early access

No customer stories yet

Ziqme Voice is still in development. We will publish real quotes once real customers have used it.